Privacy Policy

Ship It Lite (formerly Ship It LAX) is a pack, ship, and mailbox rental business located in Inglewood, California. In this policy, "Ship It Lite," "we," "us," and "our" refer to [LEGAL ENTITY NAME]. This policy covers our website, our online quote and reservation forms, and the personal information we handle when you use our in-store and mobile pickup services.

Questions about this policy can be sent to the contact details in the final section.

Information you provide directly. When you request a shipping quote, schedule a pickup, or reserve a mailbox, we collect:

• Contact details: name, phone number, email address, and business name if provided.
• Shipment details: sender and recipient names, delivery and pickup addresses, package dimensions, weight, contents description, declared value, and carrier selection.
• Mailbox rental details: the information required on USPS PS Form 1583 (Application for Delivery of Mail Through Agent), including two forms of identification, one of which must bear a photograph, and the addresses listed on those documents.
• Payment information collected at our counter or through our payment processor. We do not store full card numbers on our systems.
• Anything you choose to tell us when you call, email, or text us.

Information collected automatically. When you visit our website we collect device and usage data such as IP address, browser type, pages viewed, referring page, and approximate location derived from IP address. Essential cookies are always used. Analytics and marketing cookies are used only with your consent (see Cookies and tracking).

Information from third parties. Shipping carriers (UPS, FedEx, USPS, and others) send us tracking and delivery status for your shipments. Payment processors confirm whether a transaction was approved. If you arrive through an advertisement, the ad platform may tell us that a visit occurred.

• To prepare quotes, schedule pickups, pack, label, and ship your items, and send tracking updates.
• To open and operate your mailbox, notify you of arrivals, and comply with USPS Commercial Mail Receiving Agency (CMRA) rules.
• To process payments, prevent fraud, and verify identity.
• To respond to questions, resolve claims with carriers, and provide customer support.
• To send service messages by text or email. Marketing messages are sent only if you opt in, and you can opt out at any time by replying STOP or using the unsubscribe link.
• To understand how our website is used and improve it, where you have allowed analytics cookies.
• To comply with law, respond to lawful requests, and protect our rights and the safety of customers and staff.

We group cookies and similar technologies into three categories:

• Essential: required to run the site, secure forms, and remember your cookie choice. These cannot be turned off.
• Analytics: help us measure site traffic and usage in aggregate. Off unless you turn them on.
• Marketing: used to measure advertising and show relevant offers on other sites. Off unless you turn them on.

Non-essential scripts do not load until you accept the matching category. You can change your choice any time: Cookie settings. We honor Global Privacy Control (GPC) browser signals as a request to opt out of sale or sharing.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising unless you accept marketing cookies. We share information only as follows:

• Carriers: shipping carriers receive the sender, recipient, and package details needed to deliver your shipment.
• Service providers: payment processors, hosting, email and SMS delivery, and analytics vendors that act on our behalf under contracts limiting their use of your data.
• USPS: mailbox renters' PS Form 1583 information is provided to the United States Postal Service as federal regulations require.
• Legal requirements: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Ship It Lite, our customers, or others.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, personal information may transfer to the new owner, who will be bound by this policy or give you notice of changes.

We keep personal information only as long as needed for the purposes above:

• Quote requests that do not become shipments: up to 12 months.
• Shipment and transaction records: up to 7 years for tax, accounting, and carrier claim purposes.
• Mailbox rental records, including PS Form 1583 and ID copies: for the life of the rental and afterward for the period USPS regulations require.
• Website analytics data: up to 26 months.

When information is no longer needed we delete it or de-identify it.

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encrypted connections (HTTPS), access limited to staff who need it, and locked storage for paper records and identity documents. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by law.

California residents (CCPA as amended by the CPRA). If you live in California you have the right to:

• Know what personal information we collect, use, and disclose, and to receive a copy.
• Delete personal information we collected from you, subject to legal exceptions such as records we must keep for USPS or tax purposes.
• Correct inaccurate personal information.
• Opt out of sale or sharing. We do not sell personal information. You can opt out of sharing for advertising by rejecting marketing cookies or sending a GPC signal.
• Limit use of sensitive personal information. We use identity documents only to verify identity and meet USPS requirements.
• Non-discrimination. We will not deny service, charge different prices, or provide a different quality of service because you exercised these rights.

To make a request, email hello@shipitlite.com or call (323) 991-7447. We will verify your identity by matching information we already hold and respond within 45 days. You may use an authorized agent, who must provide signed permission from you.

Residents of other states may have similar rights under their state laws. Contact us and we will honor applicable requests.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, for material changes, give notice on the website or by email.

For privacy questions or requests, contact:

[LEGAL ENTITY NAME] dba Ship It Lite
[STREET ADDRESS], Inglewood, CA 90301
Email: hello@shipitlite.com
Phone: (323) 991-7447

See also our Terms of Service.